Refund policy

Return & Refund Policy

We offer a 15-day return policy, giving you 15 days from the date of delivery to request a return. To be eligible for a return, your item must be in its original condition—unworn, unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.

How to Initiate a Return: To start a return, please contact us at infos@sacodise.shop. Once your return request is approved, we’ll provide you with a return shipping label and detailed instructions for sending the item back. Items returned without prior approval will not be accepted.

Damages & Issues: Please inspect your order upon arrival. If you find any defects, damages, or receive the wrong item, contact us immediately so we can resolve the issue to your satisfaction.

Non-Returnable Items: Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

If you have concerns about a specific item, please reach out to us for clarification.

Sale Items & Gift Cards: Sale items and gift cards are non-returnable.

Exchanges: To exchange an item, return the original item for a refund and place a new order for the desired item.

European Union 14-Day Cooling-Off Period: For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, no justification needed. As with our standard return policy, the item must be in its original condition, unworn, unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund. If you have not received your refund after 15 business days, please contact us at infos@sacodise.shop.

For any return-related questions, feel free to reach out to us at infos@sacodise.shop.